FENIXSOLUTIONS.COM
WEBSITE PRIVACY POLICY
Last updated on 12/12/2023
Introduction
Welcome to FenixSolutions.com (“Fenix Solutions”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes the types of information collected by us in connection with your use of FenixSolutions.com (the “Website”), and our practices for collecting, using, maintaining, protecting, and disclosing such information in connection with such use. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By using the Website, you agree to this Privacy Policy. This Privacy Policy may be changed from time to time, without notice. Your continued use of the Website after such changes to this Privacy Policy is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates. This Privacy Policy does not apply to information collected by us offline or through any other means, or to information collected by any third party, including, without limitation, through any application or content that may link to or be accessible from or on the Website.
I. Types of Information We Collect
When you interact with the Website, we may collect and store information from you as described below:
A. Information Provided by the User
When you provide information to us using our “Contact Us” form, you may provide us with your name, e-mail address, telephone number, and any other information you choose to provide. Additionally, we may allow you to “register” with us by providing a registration option where you may be required to provide your name, your e-mail address, your telephone number, postal address, a password and/or other information that helps us confirm that it is you accessing your account.
B. Information Collected
When you ask for assistance or information from the Website, we will collect and store the contact information you provide, and information about your activity on the Website, as well as communications with third parties on the Website.
C. Push Notifications & Local Notifications
With your consent, we or our service providers may send push notifications to your mobile device to provide updates and other relevant messages. You can adjust the types of notifications you receive and when you receive them by editing your notification settings. We or our service providers may also send local notifications to your mobile device to provide updates and other relevant information.
D. Technical and Usage Information
When you access the Website, we may collect (i) certain technical information about your mobile device or computer system, including IP Address, web browser, mobile device ID and the version of your operating system; and (ii) usage statistics about your interactions with the Website. In certain instances we may create and assign to your device an identifier that is similar to an account number. We may collect the name you have associated with your device, device type, telephone number, country and any other information you choose to provide, such as user name, character name, geo-location or e-mail address. This information helps us to improve our Website by enabling us to estimate usage patterns, store information about your preferences, customize your interaction with the Website according to your individual interests, speed up your searches and recognize you when you return to the Website.
II. How We Collect Information about You
We may collect information about you in any one or more of the following ways.
A. Cookies and Automated Information Collection
A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Website. When you access the Website, we collect certain technical information in order to (i) analyze the usage of the Website; and (ii) provide a more personalized experience. We and service providers acting on our behalf may use log files and tracking technologies to collect and analyze certain types of technical information, including cookies, IP addresses, device type, device identifiers, browser types, browser language, referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of activity on our Website, and other similar information. In some cases, we will associate this information with your user log in for our internal use.
We may also employ other technologies including (i) web beacons, which allow us to know if a certain page was visited or whether an e-mail was opened; (ii) tracking pixels, which allow us to advertise more efficiently by excluding our current users from certain promotional messages, identifying the source of a new installation or delivering ads to you on other websites; and (iii) local shared objects also known as flash cookies, which help us to prevent fraud, remember your preferences and speed up load times. Please note that companies delivering advertisements on our Website may also use cookies or other technologies, and those practices are subject to their own policies.
B. Other Sources
We may collect or receive information from other sources including third-party information providers.
III. How We Use the Information We Collect
In general, we collect, store and use your information to: (i) provide you with a customized experience, (ii) facilitate your use of the Website, (iii) conduct research and data analysis, in an ongoing effort to better understand and serve the users of the Website, including research on demographics, interests and behavior based on usage data and other information provided to us. This data may be compiled and analyzed on an aggregate basis, and we may share this data with researchers, business partners, and publications, as well as use it to help us improve the content and functionality of the Website, to better understand our users and to improve the user experience, and (iv) assist in completing tasks that are part of the functionality of the Website.
If you have provided your e-mail address to us, we may use it to (i) respond to customer support or information inquiries, and (ii) keep you informed of your activity. We may also use your information in aggregations for statistical purposes and may mine such data for information to improve and customize your experience with us, as well as with third party service providers.
IV. Sharing of Your Information
We will share your information (in some cases personal information) with third parties in the following circumstances.
A. Third-Party Service Providers
We may provide your information to third-party companies to perform certain services, including but not limited to data analysis, e-mail delivery, hosting services, and customer service. We direct all such third-party service providers to maintain the confidentiality of the information we disclose to them and to not use your information for any purpose other than to facilitate your use of the Website.
B. Advertising of Third-Party Products and Services
We do not actively share personal information with third-party advertisers. We may share (i) aggregated information (information about you and other users collectively, but not specifically identifiable to you); (ii) anonymous information; and (iii) certain technical information (including IP Addresses and mobile device IDs).
C. Our subsidiaries and Affiliates.
We may share your information with our subsidiaries and affiliates that provide goods or services ancillary to the functionality of the Website.
V. Safety, Security and Compliance with Law
Your information may be disclosed: (i) when we have a good faith belief that we are required to disclose the information in response to legal process (e.g., a court order, search warrant or subpoena); (ii) to satisfy any applicable laws or regulations; (iii) where we believe that the Website is being used in the commission of a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction; (iv) when we have a good faith belief that there is an emergency that poses a threat to the health and/or safety of you, another person or the public generally; and (v) in order to protect our property rights, including to enforce our Terms of Use.
VI. Our Policies Concerning Children Under 18 Years of Age
No one under age 18 may provide any personal information to us or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not provide any personal information on this Website or on or through any of its features, do not register on the Website, and do not provide any information about yourself to us, including your name, address, telephone number, e-mail address, etc. If we learn we have collected or received personal information from a person under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under 18, please contact us at infowebinquiry@fenixsolutions.com.
VII. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you are a resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective). Specifically, our Website is hosted in the United States and our group of companies and third-party service providers operate around the world.
However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice.
VIII. Rights of EEA Users
If you are a visitor from the EEA, you have the following data protection rights:
• If you wish to access your Personal Information, you can do so at any time by contacting us at infowebinquiry@fenixsolutions.com. If you wish to correct, update or request deletion of your information, you can always do so by contacting us, but note that in some instances we are required by applicable law to maintain copies of your information.
• In addition, you can object to processing of your Personal Information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us at infowebinquiry@fenixsolutions.com.
• You have the right to opt-out of any marketing communications we may send you at any time. You can exercise this right by clicking on the «unsubscribe» or «opt-out» link in the marketing emails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us at infowebinquiry@fenixsolutions.com.
• Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights promptly and at the latest within a month.
IX. How to Control Your Information
If you no longer want us to actively use your information, you may send an e-mail to infowebinquiry@fenixsolutions.com. Place “Delete My Account” in the subject line and include your first name, last name and e-mail address in the body of the e-mail. We will respond to your request within 30 days. Please note that certain records, for example those pertaining to customer service matters, will be retained for legal and accounting purposes. Accounts are considered active until we receive a user request to delete them or deactivate them, provided that we may deactivate accounts that have had no activity for lengthy periods of time.
X. Security of Your Information
It is important that you protect and maintain the security of your account and that you immediately notify us of any unauthorized use of your account.
While we take certain precautions against possible security breaches of our Website and our customer databases and records, no website or internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our Website; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorized access.
XI. Changes to Our Privacy Policy
It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the primary e-mail address specified in your account and/or through a notice on the Website. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting the Website and this Privacy Policy to check for any changes.
XII. Your California Privacy Rights
We do not share personal information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure, typically by “opting in” to receive information from a third party that is participating in a sweepstakes or other promotion on our Website. California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you do ask us to share your personal information with a third party for its marketing purposes, we will only share information in connection with that specific promotion, as we do not share information with any third party (other than our service providers) on a continual basis. To prevent disclosure of your personal information for use in direct marketing by a third party, do not opt into such use when you provide personal information on our Website.
XIII. CAN-SPAM Act Compliance
If at any time you would like to unsubscribe from receiving future emails or other forms of electronic communications from us, we include detailed unsubscribe instructions at the bottom of each email that we send to you. Additionally, you may contact us at infowebinquiry@fenixsolutions.com to be promptly removed from all correspondence.
Contact Us
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send an e-mail to infowebinquiry@fenixsolutions.com.